Help & Resources
Answers, support, and guidance
Find quick answers below or reach our team directly. We are here to help your trusted circle stay connected with confidence.
Prefer a form? Visit our Contact page.
FAQ
Common Questions
What does becoming a founding member cost today?+
Nothing. Reserving your founding member spot is free. We'll contact you before launch with your plan details and billing starts only once you activate your subscription.
Can I cancel anytime?+
Yes. Cancel your subscription at any time from the app. No questions asked, no cancellation fees.
What payment methods do you accept?+
Credit cards, debit cards, Apple Pay, and Google Pay. All payments are processed securely.
Can I switch between monthly and annual billing?+
Yes. You can change billing cycles from your account settings. Annual billing saves approximately 16% compared to paying monthly.
Is there a discount for nonprofits, schools, or educators?+
Contact our sales team at sales@safezone365.com to discuss nonprofit, school, and educator programs.
How do I cancel?+
Cancel directly from your SafeZone365 account settings. Your access continues through the end of your current billing period.
Do my trusted circle members need to pay separately?+
No. Only the account holder needs a subscription. Your trusted circle members can participate in coordination and receive updates.
What happens to my data if I cancel?+
You can export or delete your data before canceling. After cancellation, data is handled according to our Privacy Policy retention schedule.
Is there a refund policy?+
Contact support@safezone365.com within 14 days of a charge if you believe a billing error occurred. Refund eligibility is reviewed case by case.
Is there a family plan?+
The SafeZone365 Family Plan includes 5 trusted members. Add additional members at $2.99/month or $29.99/year each as your circle grows.
How many people can I add to my trusted circle?+
Each plan includes 5 trusted members. You can add additional members at any time to fit your family, group, or team.